01Discuss details
Questions, preferences and details can be discussed with us in advance by phone or email. Together, we can check whether your travel dates, number of guests and any requested extras are suitable for your stay. This initial discussion is non-binding.
02Request in writing
Please send your booking request by email, including your travel dates, number of guests, full name, address and telephone number. We will then reserve the apartment for seven calendar days and send you the payment details. The full invoice amount is due within this period. Your request and our reservation are not yet binding; the accommodation contract is concluded only when payment has been received.
03Complete booking
Once the full payment has been received, the accommodation contract is concluded and we will send you the final booking confirmation. It sets out the agreed services, your travel dates and the cancellation conditions applicable to your booking.
Cancellation policy
The following cancellation conditions apply to direct bookings at Anno 1860. They will be provided before the booking is completed and form part of the booking agreement.
We understand that travel plans can sometimes change. We therefore aim to keep our cancellation policy fair and transparent.
Up to 30 days before arrivalFree of charge
29–14 days before arrival50% of the accommodation price
13–1 day before arrival80% of the accommodation price
On the day of arrival or in the event of a no-show90% of the accommodation price